Shipping Policies
Shipping Policies for (STEP UP STYLE )
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order is processed and shipped.
2. Shipping Rates and Delivery Times
We offer several shipping options to ensure you get your order in the fastest and most affordable way possible. Shipping rates are calculated at checkout based on your delivery address and chosen shipping method.
- Standard Shipping: 4-5 business days (Flat rate: $[10] or Free on orders over $(300)
Note: Delivery times may vary due to external factors like weather, holidays, or carrier delays.
3. Shipping Locations
We currently ship to the [New Zealand/ India]. If you live outside of our standard shipping areas, please reach out to us, and we’ll do our best to accommodate you!
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email or by visiting our website’s tracking page.
5. Shipping Restrictions
We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas due to carrier limitations.
6. Lost or Damaged Items
While we take extra care in packaging your shoes, sometimes accidents happen during transit. If your order arrives damaged or is lost, please contact our customer service team at [paarav417@gmail.com] within 7 days of receiving your package. We’ll work with you to resolve the issue promptly.
7. International Shipping (if applicable)
For international orders, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
8. Address Changes
Once an order is placed, we’re unable to modify shipping addresses. Please double-check your details during checkout to avoid any issues. If you realize there’s an error, please contact us immediately, and we’ll do our best to assist before the item ships.
9. Order Cancellation
Orders can only be canceled if they have not been processed or shipped. Please reach out to our customer service team as soon as possible for any cancellation requests.
10. Free Shipping
We offer free standard shipping on all orders over $[300]. This offer is available for limited-time promotions or specific regions, so make sure to check our website for the latest details.
11. Payment Refund
If any parcel misplaced or it's too late for delivery we will refund payment in 3-5 days. The refundable thing is not for entertaining. It will valid if u have real proofs. U can cancel order until we haven't give your parcel for ship. For that Gmail us paarav417@gmail.com
Feel free to adjust the rates, times, and conditions based on your actual offerings! Let me know if you need any changes or additional sections.
Contact Us +64226350739